CNA Refund Policy
CNA Program Attendance & Make-Up Policy (DHS 129 Compliance)
The Nursing Assistant program is regulated by the Wisconsin Division of Quality Assurance, DHS 129, which requires a minimum of 75 hours of instruction:
59 hours classroom
16 hours lab
16 hours clinical
Classroom & Lab Requirements
All classroom and lab hours must be completed.
Tardiness is rounded up to the nearest quarter hour.
Up to 8 hours of absence/tardiness may be permitted with official medical or emergency documentation.
Make-up work (homework assignments or alternative lab activities) must be approved and documented by the instructor.
Failure to complete assigned make-up work, or failure to schedule make-up time as directed, will result in dismissal from the program and loss of tuition.
Clinical Requirements
All 16 clinical hours are mandatory.
No absences or tardies are permitted.
Any missed clinical time, including arriving late by even 1 minute, results in automatic course failure.
A temporary grade of “Incomplete” may be granted only with documented medical or emergency circumstances and instructor approval.
Make-Up Fees
Make-up classroom or lab hours are billed at $60 per hour, payable in advance.
A maximum of one classroom day may be made up in this manner.
Clinical hours cannot be made up—any missed time leads to program failure.
Payment must be made by cash, credit/debit, or money order (no personal checks accepted).
Student Responsibility
Students must notify the instructor of any absence or tardy at least 2 hours before the start of class.
Failure to call in is considered a “No Call / No Show”, which may result in dismissal from the program.
Students must be medically cleared before re-entry after an extended absence.
Hours of Operation
Monday - Friday: 8:30am-4:00pm
Saturday & Sunday: Closed
Contact Us
Location
Phone: (414) 973-0009
7101 N. Green Bay Ave Ste 4, Glendale, WI 53209